WADesk vs Wati: Which Is Right for Your Support Team?
Both tools use the WhatsApp Business API — but Wati is built for marketing broadcasts while WADesk is built for customer support. Here's what actually matters for your team.
WADesk
Purpose-built WhatsApp helpdesk. Team inbox, ticketing, SLA, and analytics designed for support teams from day one.
- WhatsApp-native support platform
- Full SLA & ticketing built-in
- Starts at ₹1,499/month
- India-based support team
Wati
WhatsApp Business API platform primarily focused on marketing automation, broadcasts, and chatbot flows.
- Marketing-first, support is secondary
- Limited SLA & ticket management
- Higher cost for support use cases
- Priced in USD (no INR billing)
Feature-by-Feature Comparison
See exactly what each platform offers for customer support teams.
| Feature | WADesk | Wati |
|---|---|---|
| WhatsApp-native helpdesk | ||
| Shared Team Inbox | ||
| Smart Ticketing & Assignment | ||
| SLA Management | ||
| Collision Detection (no double replies) | ||
| Internal Agent Notes | ||
| Canned Responses | ||
| Chatbot & Automations | ||
| Broadcast Campaigns | ||
| CSAT & Agent Analytics | ||
| Multi-Number Support | ||
| Mobile App | ||
| INR Billing | ||
| India-based Support | ||
| Setup in < 30 minutes |
Partial = limited or add-on functionality
Why Support Teams Choose WADesk Over Wati
Real Ticketing, Not Just Chats
WADesk treats every conversation as a ticket with status, priority, SLA, and assignment. Wati is chat-first with limited ticket tracking.
SLA Management
WADesk has full SLA policies with escalation alerts built in. Wati has no native SLA management — a dealbreaker for any serious support team.
India-First Pricing
WADesk starts at ₹1,499/month with INR billing and GST invoices. Wati is priced in USD — 30–40% more expensive once you account for exchange rates and taxes.
Ready to Switch from Wati?
Migration is easy. We'll help you move your contacts and templates over — free of charge.