All Your Support Channels. One Unified Inbox.
Your customers reach out on WhatsApp, email, Telegram, and SMS. WADesk brings all these conversations into one shared inbox — so your team never needs to switch between apps.
Every Channel Your Customers Use
Stop juggling multiple apps. Bring every channel into one place.
WhatsApp Business
Native WhatsApp Business API integration. Full message, media, and template support.
Email & Gmail
Connect your support email or Gmail inbox. All emails appear as tickets alongside WhatsApp messages.
Telegram & SMS
Add Telegram and SMS channels. Serve customers on every messaging platform they prefer.
WhatsApp Business API
Official Meta WhatsApp Business API integration. Supports text, images, documents, voice notes, location, and WhatsApp Template Messages.
- Verified Meta Business API partner
- Send and receive all media types
- WhatsApp Template Messages for proactive outreach
- Read receipts and delivery status
Email / Gmail Integration
Connect any email inbox (support@yourcompany.com) or Gmail. Emails automatically become tickets with full threading.
- Connect any IMAP/SMTP mailbox or Gmail
- Full email thread history preserved
- Reply from WADesk, sent from your email domain
- Attachments, CC, and BCC fully supported
Telegram Channel
Connect Telegram bots or channels. Handle Telegram support conversations alongside WhatsApp in the same inbox.
- Connect Telegram bots via BotFather API
- Text, images, and file support
- Same shared inbox as WhatsApp and email
- Assign Telegram tickets to agents like any other channel
SMS Integration
Add SMS as a channel for customers who prefer text messaging. Same inbox, same workflows, same SLAs.
- Connect via Twilio or your SMS provider
- Two-way SMS conversations as tickets
- Same SLA rules and automations apply
- No extra interface — everything in one inbox
Connect Every Channel. Support Every Customer.
Set up your unified inbox in minutes. No complex integrations, no switching apps.