Support your customers from anywhere
Your team shouldn’t be chained to a desk. The WA Desk app brings the full shared inbox to iOS and Android, reply, assign, use canned responses and track SLAs on the go.
Support doesn’t stop when you leave your desk
Keep your team responsive on the device they already carry everywhere.
Desk-bound support
- Urgent tickets wait until someone’s at a laptop.
- Agents on the move are out of the loop.
- After-hours issues go unseen.
- Personal WhatsApp gets used, no records.
With the WA Desk app
- Reply and assign from anywhere.
- Push alerts the moment a ticket lands.
- Everything synced with the web app.
- All on the official, tracked inbox.
The full helpdesk, in your pocket
iOS & Android
Native apps for both, fast and built for touch.
Push notifications
Know the instant a message or assignment arrives.
Real-time sync
What you do on mobile shows instantly on desktop.
Canned responses
Insert saved replies in a tap, even on the move.
Everything the web app does, on mobile
View, reply, assign, tag and close tickets, plus add internal notes for teammates, all optimized for a phone screen.
- Reply to customers directly from the app
- Assign, tag and change ticket status
- View full conversation history
- Add internal notes for teammates
Your whole queue, in your hand
See every conversation, filter by status or assignee, and search by customer, managing the team’s queue from your phone.
- Shared inbox for all authorized agents
- Filter by open, pending or resolved
- Filter by assignee or unassigned
- Search by keyword or customer name
Never miss an urgent ticket
Push notifications alert you the moment a message arrives or a ticket is assigned, including SLA-breach warnings, with priorities you control.
- New-message and assignment alerts
- SLA-breach warnings pushed to your phone
- Configurable notification priorities
- Mute low-priority alerts during focus time
Your helpdesk, wherever you are
Inbox, tickets, canned responses and SLA alerts, all in a fast, native mobile app.
Go mobile in three steps
1. Install the app
Get WA Desk free on the App Store or Google Play.
2. Sign in
Your shared inbox and tickets sync instantly.
3. Support on the go
Reply, assign and resolve from anywhere.
Built for teams on the move
Anyone who supports customers away from a desk.
Explore more: Team inbox · Canned responses · Pricing
Your support team shouldn’t be desk-bound
See the WA Desk app live, and we’ll help your team get mobile.