Support Your Customers From Anywhere
Your support team shouldn't be chained to a desk. WADesk's mobile app brings the full power of your shared inbox to iOS and Android — reply to tickets, assign conversations, and track SLAs on the go.
The Full Helpdesk, In Your Pocket
Everything your agents need — on the device they carry everywhere.
iOS & Android
Native apps for both iOS and Android. Fast, responsive, and designed for touch.
Push Notifications
Get notified the moment a new message arrives or a ticket is assigned to you. Never miss an urgent customer query.
Real-Time Sync
Everything synced instantly with the web app. What you do on mobile is immediately visible to your team on desktop.
Full Ticket Management on Mobile
View, reply, assign, tag, and close tickets. All the same actions as the web app — optimized for mobile screens.
- Reply to customers directly from the app
- Assign, tag, and change ticket status
- View full conversation history
- Add internal notes for teammates
Team Inbox on the Go
See all conversations, filter by status or assignee, and manage your team's queue from your phone.
- Shared inbox visible to all authorized team members
- Filter by open, pending, or resolved status
- Filter by assigned agent or unassigned
- Search conversations by keyword or customer name
Offline Queue and Notifications
Messages queue if you're briefly offline. Push notifications ensure you never miss a high-priority ticket.
- Messages delivered immediately when you reconnect
- Configurable notification priorities
- Mute low-priority alerts during focus time
- SLA breach alerts push directly to your phone
Quick Canned Response Access
Insert canned responses from your mobile in seconds. Stay fast and consistent even when working remotely.
- Access your full canned response library on mobile
- Search responses by keyword
- Insert with a single tap — no typing needed
- Personalization variables auto-filled on insert
Your Support Team Shouldn't Be Desk-Bound
Download the WADesk mobile app and keep your team responsive — anywhere.