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WA DeskWA Desk
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TELECOM & ISPs

Support millions of subscribers on WhatsApp

Deflect recharge and billing questions with automation, resolve issues with agents, and broadcast outage and plan updates, all from one inbox built for scale.

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Rated 4.8 across our suite of business software
Telecom subscriber recharging and getting support on WhatsApp with WA Desk
Recharge done
98% read
98%
messages opened on WhatsApp
< 3 min
average first response
24/7
self-service, no hold music
1 inbox
across circles and regions

Call centres can’t carry every query

Most subscriber questions are routine. Let WhatsApp handle them so agents focus on the rest.

The usual way

  • Call centres overloaded with FAQs.
  • Recharge and billing queries on hold.
  • Outage information scattered.
  • Churn from slow support.

With WA Desk

  • Deflect FAQs with automations.
  • Recharge and plan queries in chat.
  • Broadcast outage and plan updates.
  • One inbox at scale.
WHAT YOU CAN DO

Everything subscribers ask, in one chat

Routine queries handled, real issues resolved.

Plans & recharge help

Auto-answer plan, balance and recharge questions, 24/7.

Billing & payments

Resolve invoice and payment queries in one thread.

Outage & service updates

Tell affected subscribers before they call in.

New connection & KYC

Guide new connections and document collection in chat.

Plan upgrade offers

Broadcast upgrades and add-ons to opted-in subscribers.

24/7 self-service

Let subscribers help themselves any time, no hold music.

THE SUBSCRIBER JOURNEY

Support at scale on WhatsApp

From routine FAQ to a happy upgrade, in one channel.

01 Deflect

Answer the routine instantly

Auto-answer plan, balance and recharge questions around the clock, so the call centre only sees the queries that truly need a person.

  • 24/7 answers for plan, balance and recharge.
  • Fewer routine calls hitting agents.
Auto-answering a recharge question on WhatsApp
Escalating a billing issue to an agent on WhatsApp
02 Resolve

Escalate the real issues

Send billing and technical issues to an agent in a shared inbox, with ownership and SLAs so nothing sits unanswered.

  • Billing and technical to a real agent.
  • SLAs and ownership on every issue.
03 Inform

Get ahead of the complaint

Broadcast outage notices and plan changes to affected, opted-in subscribers before they flood the call centre.

  • Proactive outage and service alerts.
  • Plan-change notices to the right users.
Broadcasting an outage update to subscribers on WhatsApp
Offering a plan upgrade to a subscriber on WhatsApp
04 Grow

Turn support into upsell

Offer the right plan upgrades and add-ons to opted-in subscribers, on the channel they actually open.

  • Targeted upgrade and add-on offers.
  • High open rates on every message.
POWERED BY

The WA Desk features behind it

Built to support subscribers at volume.

Automations

Deflect recharge, plan and balance FAQs, 24/7.

Broadcasts

Outage, plan and offer updates to opted-in users.

Team Inbox

Escalated issues in one shared, assigned queue.

SLA Management

Keep resolution times on target at scale.

Multiple Numbers

Run circles and regions from one dashboard.

Analytics

Volumes, deflection and resolution insights.
98%
WhatsApp open rate
< 3 min
Avg first response
24/7
Self-service
4.8
Across our suite
FAQ

Telecom questions

What operators and ISPs ask before moving to WhatsApp.

Yes. Use automations and quick-reply menus to answer plan, balance and recharge questions instantly, 24/7, deflecting routine calls from the call centre.

Yes. Real issues escalate to an agent in a shared inbox, with SLAs and ownership so nothing sits unanswered.

Yes. Use Broadcasts to send outage notices and plan changes to affected, opted-in subscribers, with read tracking.

Yes. WA Desk is built to deflect routine queries with automation and route the rest efficiently, so your team scales without adding headcount for every call.

Yes. With multiple numbers, run separate lines per circle or region, all managed from one dashboard.

Yes. WA Desk runs on the official WhatsApp Business Platform, so your numbers stay compliant at scale.

Explore more: Automations · Broadcasts · Pricing  ·  Ask us in a demo

Take the load off your call centre

See WA Desk for telecom and ISPs live, and we’ll help you get set up on your number.

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