Support every traveller before, during and after the trip
Answer booking enquiries, confirm itineraries, help travellers while they’re on the move, and bring guests back, all on the app they keep open abroad.
Travellers expect answers, wherever they are
Email and phone don’t travel well. WhatsApp reaches guests across time zones and roaming.
The usual way
- Booking questions across channels.
- Itinerary changes by phone.
- No support while travelling.
- Missed upsells and rebookings.
With WA Desk
- Booking and itinerary questions in chat.
- Instant changes and confirmations.
- 24/7 support across time zones.
- Broadcast deals to past guests.
The whole trip, in one chat
From first enquiry to the next holiday.
Booking enquiries
Answer destination, price and availability questions fast.
Itinerary & confirmations
Send itineraries, tickets and confirmations in chat.
Changes & cancellations
Handle date changes and cancellations without the hold queue.
In-trip support
Be reachable for pickups, check-ins and questions on the road.
Deals & packages
Broadcast seasonal offers to opted-in past guests.
Reviews & rebooking
Ask for reviews and win the next trip.
From enquiry to the next escape
Look after guests at every step, in one conversation.
Answer while they’re dreaming
Reply to destination and package questions instantly, with options and prices in chat, so interest turns into a booking.
- Fast answers on destinations and prices.
- Share package options in chat.
Confirm it all in one thread
Send the itinerary, tickets and confirmation in chat, so guests have everything in the app they’ll actually have on them.
- Itinerary and tickets in chat.
- Confirmations they can’t lose.
Be there on the road
Answer pickup, check-in and on-trip questions around the clock, so guests feel looked after wherever they are.
- Pickup and check-in help in chat.
- 24/7 support across time zones.
Win the next holiday
Ask for a review while the memories are fresh, and broadcast seasonal deals to past guests so they book with you again.
- Reviews at the right moment.
- Deals that bring guests back.
The WA Desk features behind it
Everything a travel business needs, working together.
Travel questions
What travel businesses ask before moving to WhatsApp.
Explore more: Broadcasts · Automations · Pricing · Ask us in a demo
Be there for guests, every step of the trip
See WA Desk for travel and tourism live, and we’ll help you get set up on your number.