Turn WhatsApp into your store’s support and sales channel
Answer pre-sale questions, send order and shipping updates, handle returns, and bring buyers back, all on the app your customers already check every day.
Every unanswered question is a lost sale
Shoppers want a quick answer before they buy, and a clear update after. WhatsApp gives them both.
The usual way
- Cart questions go unanswered.
- Order and return queries flood email.
- Abandoned carts, no follow-up.
- One-off buyers, no repeat.
With WA Desk
- Pre-sale questions answered instantly.
- Order and return updates in chat.
- Recover carts with a gentle nudge.
- Bring buyers back with broadcasts.
Everything from browse to re-order
The moments that win and keep a customer.
Pre-sale questions
Answer size, stock and shipping questions instantly.
Order & shipping updates
Confirm orders and keep buyers posted to delivery.
Returns & refunds
Handle returns and refunds without the email back-and-forth.
Abandoned-cart recovery
Nudge shoppers who left something behind.
Offers & launches
Broadcast drops and sales to opted-in customers.
Reviews & loyalty
Ask for reviews and bring buyers back for more.
From first question to repeat order
Win the sale and keep the customer, in one conversation.
Answer before they bounce
Auto-answer size, stock and shipping questions the moment a shopper asks, so doubt never turns into a closed tab.
- Instant answers on stock and sizing.
- Share product details in chat.
Close the sale in chat
Confirm the order, offer COD or a payment link, and recover the cart if they hesitate, all without leaving the conversation.
- Order confirmation and payment in chat.
- Abandoned-cart nudges that convert.
Keep buyers posted
Send shipped, out-for-delivery and delivered updates so customers stop emailing to check, and trust your store more.
- Proactive shipping and delivery updates.
- Fewer “where is my order” tickets.
Turn one order into many
Ask for a review while they’re happy, and broadcast new drops and sales to opted-in customers so they come back.
- Review requests at the right moment.
- Offers and launches to opted-in buyers.
The WA Desk features behind it
Everything an online store needs, working together.
Ecommerce questions
What online stores ask before moving to WhatsApp.
Explore more: Broadcasts · Automations · Pricing · Ask us in a demo
Sell and support where your customers chat
See WA Desk for ecommerce live, and we’ll help you get set up on your number.