Deliver 5-Star Post-Purchase Support on WhatsApp
Your customers already use WhatsApp for everything. WADesk lets your support team handle order queries, returns, and shipping issues in the app your customers love — at scale.
E-Commerce Support Challenges WADesk Solves
WISMO Overload
Send automated order confirmations, dispatch alerts, and delivery notifications. Cut "where is my order" tickets by 70%.
Returns & Exchanges
Let customers initiate returns on WhatsApp, collect photos as proof, and track return status — all in one conversation thread.
COD Confirmations
Send automated COD confirmation messages before dispatch. Reduce RTO (Return to Origin) by confirming buyer intent before shipping.
Post-Purchase Reviews
Auto-send review request messages after delivery. WhatsApp reviews get 4–5x more responses than email review requests.
Abandoned Cart Recovery
Send personalized WhatsApp messages to customers who abandoned their cart. See up to 3x higher recovery rates than email.
Support Analytics
Track ticket volume by category (shipping, returns, product query), agent performance, and CSAT scores to optimize your support team.
Fewer WISMO tickets
More review responses
WhatsApp open rate
Avg first response
Build a Support Experience Your Customers Will Love
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