Every WhatsApp Message, A Trackable Support Ticket
WADesk automatically converts every customer conversation into a trackable ticket — complete with priority, assignment, tags, and SLA tracking. No manual triage required.
Built to Keep Every Ticket on Track
From first message to resolution, every conversation is accounted for.
Auto-Ticket Creation
Every new conversation automatically becomes a ticket. Nothing falls through the cracks.
Priority Management
Flag urgent tickets, set custom priorities, and ensure your team works on what matters most.
Fast Resolution
Track time-to-resolve, set SLA targets, and close tickets confidently knowing every step is logged.
Smart Auto-Assignment
Rules-based routing assigns tickets to the right team or agent automatically. Define keywords that trigger department routing so every customer query reaches the right expert without manual intervention.
- Keyword-triggered department routing
- Team and agent-level assignment rules
- Round-robin and workload-based balancing
- Fallback rules for unmatched tickets
Automated routing engine
Right ticket, right agent, every time
Ticket Tagging and Categorization
Tag tickets by issue type, product area, or customer segment. Run reports on tag distributions to spot trends and recurring problems before they become critical.
- Custom tag creation
- Multi-tag support per ticket
- Filter inbox by tag
- Tag-based trend reports
Powerful categorization
Spot trends before they become crises
Complete Conversation History
Every ticket stores the full conversation history, agent notes, assignment changes, and status updates in a single timeline. Any agent can pick up where another left off without asking the customer to repeat themselves.
- Full message history on every ticket
- Internal notes in the same timeline
- Assignment and status change log
- Searchable across all tickets
Full audit trail
Every action, every message, one timeline
Stop losing track of customer issues. Start resolving faster.
WADesk Smart Ticketing ensures no conversation goes unresolved. Try it free for 14 days.