Frequently Asked Questions
Find quick answers to common questions about WADesk
What is WADesk?
WADesk is a WhatsApp-powered customer support platform. It turns your WhatsApp Business number into a shared team inbox, letting multiple agents manage and respond to customer conversations from a single dashboard — just like a traditional helpdesk, but over WhatsApp.
How is WADesk different from a regular WhatsApp Business account?
A regular WhatsApp Business account only allows one device and one person managing it. WADesk connects to WhatsApp Business API and enables an entire team to access the same inbox, assign conversations, track tickets, set SLAs, automate responses, and measure performance — all at the same time.
What channels does WADesk support?
WADesk supports WhatsApp Business (primary), Email, Gmail, Telegram, and SMS. All conversations from these channels appear in one unified inbox.
Do my customers need to install anything?
No. Customers just message your WhatsApp Business number like they normally would. There's nothing extra for them to install or sign up for.
How many agents can use WADesk at the same time?
It depends on your plan. The Starter plan supports up to 3 agents, Growth supports up to 10 agents, and Enterprise plans support unlimited agents.
Can I connect multiple WhatsApp numbers?
Yes. The Growth plan supports up to 3 WhatsApp numbers. Enterprise plans support unlimited numbers. This is useful for businesses with different departments (sales, support, billing) or different regional numbers.
What is a "ticket" in WADesk?
Each customer conversation is treated as a support ticket. Tickets can be assigned to specific agents, tagged, prioritized, tracked for SLA compliance, and closed when resolved.
Does WADesk support chatbots and automations?
Yes. You can create automated chatbot rules that reply to customers based on keywords, time of day, or specific triggers — such as after-hours messages, greeting flows, or FAQ responses. No coding required.
How does SLA management work?
You can define response time and resolution time targets for tickets. WADesk tracks these targets in real time and alerts agents and supervisors before an SLA is breached.
Is there a free trial available?
Yes! All plans come with a 14-day free trial. No credit card required to start.
What are the pricing plans?
WADesk offers three plans: Starter (₹1,499/month, up to 3 agents), Growth (₹3,499/month, up to 10 agents), and Enterprise (custom pricing for large teams). Visit our Pricing page for full details.
Is WADesk secure?
Yes. WADesk uses encrypted connections, role-based access controls, and secure cloud infrastructure. All communication through WhatsApp Business API is end-to-end encrypted by Meta's platform.
Can I use WADesk on mobile?
Yes, WADesk has a mobile app available for both iOS and Android, allowing agents to manage support conversations on the go.
How do I connect my WhatsApp Business number to WADesk?
After signing up, you'll connect your WhatsApp Business account through Meta's WhatsApp Business API. Our onboarding team will guide you through the process. The typical setup takes less than 30 minutes.
What kind of analytics does WADesk provide?
WADesk provides dashboards showing first response time, average resolution time, ticket volume by channel, agent performance, CSAT (customer satisfaction) scores, and SLA compliance rates.
Can WADesk send bulk messages or campaigns?
Yes. The Broadcasts feature lets you send bulk messages to segmented contact lists — useful for promotions, announcements, or proactive service notifications.
Does WADesk integrate with other tools?
Yes. WADesk offers API access (Growth and Enterprise plans) for integrations with CRMs, e-commerce platforms, and other business tools. The Enterprise plan includes custom integration support.