Questions about your WhatsApp helpdesk? Start here.

WA Desk is a WhatsApp powered customer support platform. It turns your WhatsApp Business number into a shared team inbox, letting multiple agents manage and respond to customer conversations from a single dashboard, just like a traditional helpdesk but over WhatsApp.

A regular WhatsApp Business account allows only one device and one person managing it. WA Desk connects to the WhatsApp Business API and lets an entire team access the same inbox, assign conversations, track tickets, set SLAs, automate responses and measure performance, all at the same time.

No. Customers just message your WhatsApp Business number like they normally would. There is nothing extra for them to install or sign up for.

Each customer conversation is treated as a support ticket. Tickets can be assigned to specific agents, tagged, prioritized, tracked for SLA compliance and closed when resolved.

Yes. You can create automated chatbot rules that reply to customers based on keywords, time of day or specific triggers, such as after hours messages, greeting flows or FAQ responses. No coding required.

You can define response time and resolution time targets for tickets. WA Desk tracks these targets in real time and alerts agents and supervisors before an SLA is breached.

WA Desk provides dashboards showing first response time, average resolution time, ticket volume by channel, agent performance, CSAT (customer satisfaction) scores and SLA compliance rates.

Yes. The Broadcasts feature lets you send bulk messages to segmented contact lists, useful for promotions, announcements or proactive service notifications.

Yes. WA Desk offers API access (Growth and Enterprise plans) for integrations with CRMs, ecommerce platforms and other business tools. The Enterprise plan includes custom integration support.

Yes. WA Desk has a mobile app for both iOS and Android, letting agents manage support conversations on the go.

WA Desk is built specifically for WhatsApp and kept deliberately lightweight. You get one shared team inbox on the official WhatsApp Business API, with tickets, SLAs, automations and analytics, all focused on doing WhatsApp support really well.

Yes, that is exactly what WA Desk is for. Connect your WhatsApp Business number and your whole team works from it together, one shared inbox for multiple agents, with assignment, tickets and SLAs, so nothing is missed and no one needs the phone in hand.

After signing up, you connect your WhatsApp Business account through the Meta WhatsApp Business API. Our onboarding team guides you through the process. The typical setup takes less than 30 minutes.

It depends on your plan. The Starter plan supports up to 3 agents, Growth supports up to 10 agents and Enterprise plans support unlimited agents.

WA Desk offers three plans: Starter (₹1,499/month, up to 3 agents), Growth (₹3,499/month, up to 10 agents) and Enterprise (custom pricing for large teams). Visit our Pricing page for full details.

Yes. WA Desk uses encrypted connections, role based access controls and secure cloud infrastructure. All communication through the WhatsApp Business API is encrypted end to end by the Meta platform. See our Security Statement for details.