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WA DeskWA Desk
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ANALYTICS & REPORTS

Know exactly how your WhatsApp support is performing

WA Desk gives you real-time visibility into every metric that matters, first response time, SLA compliance, agent performance and CSAT, so you can make decisions from data, not guesswork.

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Rated 4.8 across our suite of business software
WA Desk WhatsApp support analytics dashboard with response-time, SLA and CSAT charts

You can’t improve what you can’t measure

Swap gut-feel for real numbers on every part of your WhatsApp support.

Without analytics

  • You’re guessing what’s working.
  • Slow responses go unnoticed until customers complain.
  • No idea which agents need support.
  • Reports take hours to pull together.

With WA Desk analytics

  • Real-time dashboards on every metric.
  • SLA breaches and slow replies flagged instantly.
  • Clear agent performance, side by side.
  • One-click CSV / PDF export.
WHY IT WORKS

Data that drives better support

Real-time dashboards

Live metrics update as tickets come in and get resolved.

Agent performance

Compare response time, resolution rate and CSAT per agent.

CSAT surveys

Auto-send satisfaction surveys and track happiness over time.

Exportable reports

Export to CSV or PDF and share with anyone in one click.

RESPONSE TIMES

Track response and resolution times

Monitor average first response, time to resolution and SLA compliance across every ticket, so you can spot bottlenecks and set data-backed targets for your team.

  • Average first response time
  • Average time to resolution
  • SLA compliance percentage
  • Breach-rate trends over time
This week 8%
Avg first response1m 12s
Avg resolution18m
SLA compliance96%
VOLUME & TRENDS

See volume and trends over time

Track ticket volume by day, week or month, spot your peak hours and busiest categories, and staff ahead of demand instead of reacting to it.

  • Daily, weekly and monthly volume charts
  • Peak-hour heatmaps
  • Issue-category breakdowns
  • Channel-level volume comparison
Tickets / day This week
MonTueWedThuFriSatSun
AGENT PERFORMANCE

Compare agent performance, side by side

See every agent’s metrics next to each other. Recognize your top performers, spot who needs coaching, and drive continuous improvement with real numbers.

  • Per-agent response and resolution times
  • Tickets handled per agent
  • CSAT score per agent
  • Side-by-side team comparison
Top agents · CSAT
1 RA Ria Anand 98%
2 AK Arjun Kapoor 95%
3 SM Sara Menon 92%
SEE IT IN ACTION

Your support performance, on one screen

Response times, SLA, volume trends, CSAT and agent leaderboards, live, and exportable in a click.

WA Desk analytics dashboard with KPI cards, trend charts and an agent leaderboard
See it live in a demo
HOW IT WORKS

Insights with zero setup

1. Start handling chats

Just use WA Desk, there’s nothing to configure to start measuring.

2. Metrics track themselves

Every response, resolution and survey is captured automatically.

3. Read & export

Open live dashboards or export a report for leadership in a click.

WHO IT'S FOR

Insights for every kind of support team

Whatever you run, the numbers help you run it better.

E-Commerce & D2C

Track response times and CSAT across peak sale periods.

BPOs & Agencies

Report SLA and agent performance per client, effortlessly.

SaaS & Tech

Measure support volume and trends as you scale.

Finance & NBFC

Audit-ready reports on response times and resolutions.

Telecom

Spot volume spikes and staff ahead of outages.

Healthcare & Clinics

Monitor response times for appointment and care queries.
500+
Businesses
50,000+
Tickets resolved
98%
WhatsApp open rate
4.8
Across our suite
FAQ

Analytics questions

What teams ask before measuring their WhatsApp support.

Ask us in a demo

First response time, resolution time, SLA compliance, ticket volume and trends, issue categories, CSAT, and per-agent performance, all in real time.

Yes. Metrics update live as conversations come in and tickets are resolved, so you always see the current picture.

Yes. Compare agents side by side on response time, tickets handled, resolution rate and CSAT, so you can recognize top performers and coach the rest.

WA Desk can automatically send a short satisfaction survey after a ticket is closed, then track your CSAT score over time and by agent.

Yes. Export any report to CSV or PDF in one click, with date-range filtering, and share it with leadership or clients via an email link.

Yes. Set up scheduled reports to be generated and emailed on a recurring basis, so the right people get the numbers without logging in.

Explore more: SLA management · Smart ticketing · Pricing

Make every support decision with data

See WA Desk analytics live, and we’ll show you the numbers that matter for your team.

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