Know Exactly How Your WhatsApp Support Is Performing
WADesk gives you real-time visibility into every support metric that matters — from first response time to individual agent performance. Make data-driven decisions to improve your customer experience.
Data That Drives Better Support
Stop guessing. Start measuring and improving with confidence.
Real-Time Dashboards
Live metrics update as tickets come in and get resolved. See your team’s performance at a glance, anytime.
Agent Performance
Compare agents by response time, resolution rate, and CSAT. Recognize top performers and coach those who need support.
CSAT Surveys
Automatically send satisfaction surveys after ticket closure. Measure customer happiness and track it over time.
Response & Resolution Time Tracking
Monitor average first response time, average resolution time, and SLA compliance rate across all tickets. Identify bottlenecks and set data-backed improvement targets for your team.
- Average first response time
- Average time to resolution
- SLA compliance percentage
- Breach rate trends over time
SLA compliance at a glance
Know where your team is winning and where to improve
Volume and Trend Analysis
Track ticket volumes by day, week, or month. Identify peak hours, busiest channels, and the most common issue categories so you can staff accordingly and address root causes proactively.
- Daily, weekly, monthly volume charts
- Peak hour heatmaps
- Issue category breakdowns
- Channel-level volume comparison
Ticket volume trends
Anticipate demand before it hits
Agent Performance Leaderboards
Compare agent metrics side by side. Identify your most efficient agents and spot those who may need additional coaching or support. Celebrate wins and drive continuous improvement.
- Per-agent response and resolution times
- Tickets handled per agent
- CSAT score per agent
- Side-by-side team comparison
Agent leaderboards
Motivate and coach your team with data
Exportable Reports
Export any report to CSV or PDF in one click. Share performance summaries with leadership, clients, or your operations team without needing any special access to the platform.
- Export to CSV and PDF
- Date range filtering before export
- Scheduled automated reports
- Share reports via email link
One-click report export
Share insights with anyone, instantly
Start making data-driven support decisions today.
All analytics features are available from day one. No extra setup required.