Run every client’s WhatsApp support from one desk
Bring all your clients’ WhatsApp numbers into one inbox, route by client and skill, hit every SLA, and prove it with per-client reporting.
One tool per client doesn’t scale
Juggling logins and spreadsheets across clients burns agent time and hides your performance.
The usual way
- Each client’s chats in a different tool.
- Agents juggling multiple logins.
- No per-client SLA view.
- Hard to prove performance.
With WA Desk
- Every client number in one inbox.
- Route by client and skill.
- SLAs and reports per client.
- One place to manage all teams.
Built for multi-client operations
Everything a busy support agency needs to scale.
Multiple client numbers
Run a separate WhatsApp number per client from one place.
Skill-based routing
Send each conversation to the right client team and agent.
Per-client SLAs
Set and hit response and resolution targets for each client.
Agent productivity
Canned replies and a shared inbox keep agents moving.
Per-client reporting
Show each client exactly how their support is performing.
Shifts & coverage
Keep queues covered across shifts and time zones.
From query to client report, in one place
A clean path for every conversation, across every client.
Every client query in one queue
All your clients’ WhatsApp numbers land in one inbox, so no agent is hopping between tools or missing a conversation.
- All client numbers in a single inbox.
- Nothing lost between separate tools.
Route by client and skill
Send each conversation to the right client team and the right agent automatically, so the first reply is always from someone who can help.
- Auto-route by client and agent skill.
- Clear ownership on every conversation.
Hit the SLA, every time
Agents work faster with canned replies and a shared inbox, while per-client SLAs keep response and resolution times on target.
- Canned replies and templates per client.
- Per-client SLA timers and alerts.
Prove the value to each client
Show every client their own volumes, response times, SLA attainment and CSAT, so renewals are an easy conversation.
- Per-client metrics and CSAT.
- Reporting that wins renewals.
The WA Desk features behind it
A multi-client desk that scales with you.
Agency questions
What support agencies ask before moving to WhatsApp.
Explore more: Multiple numbers · SLA management · Pricing · Ask us in a demo
Run all your clients from one WhatsApp desk
See WA Desk for agencies live, and we’ll help you onboard your first client number.