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AUTOMATIONS & CHATBOTS

Automate the repetitive. Free your team for what matters

WA Desk’s no-code automations handle greetings, FAQs, after-hours replies and handoffs, 24/7, without an agent online. Build your first rule in minutes.

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Rated 4.8 across our suite of business software
WA Desk automation building a WhatsApp chatbot flow with quick-reply buttons and a 24/7 auto-reply

Your team shouldn’t answer the same question 100 times

Let automations handle the routine, so agents spend their time where it counts.

Without automation

  • Customers wait for a human even for FAQs.
  • After-hours messages get no reply till morning.
  • Agents drown in repetitive questions.
  • First-response times keep creeping up.

With WA Desk automations

  • Instant replies to common questions, 24/7.
  • Every message acknowledged, even at midnight.
  • Agents freed for complex issues.
  • First response in seconds, not minutes.
WHY IT WORKS

Let automation handle the routine

No-code rule builder

If a message contains X, do Y, built in a simple visual editor.

24/7 instant replies

Customers get acknowledged in seconds, day or night.

Quick-reply menus

Guide customers with tappable buttons and self-serve flows.

Seamless human handoff

Escalate to an agent the moment a human is needed.

CHATBOT FLOWS

Build chatbot flows without writing code

Trigger automated answers when customers use a keyword, and guide them with tappable quick-reply menus, so FAQs resolve themselves and agents only step in when needed.

  • Exact-match and “contains” keyword triggers
  • Multi-step conversational flows
  • Quick-reply button menus
  • FAQ auto-resolution without an agent
Hi
Welcome to Acme 👋 How can we help?
Track my order Pricing Talk to a human
ALWAYS ON

Greet every customer, even after hours

Welcome every new conversation instantly, and when you’re offline, let customers know exactly when you’ll be back, so no one is ever met with silence.

  • Customizable welcome message
  • Business-hours configuration
  • After-hours auto-reply
  • Holiday and custom schedules
Are you open right now?
Thanks for messaging! We’re offline now and back at 9:00 AM. We’ll reply first thing.
ESCALATION

Hand off to a human, seamlessly

When the bot can’t resolve it, a customer asks for a person, or a ticket sits too long, WA Desk escalates to a live agent, so no one is stuck in an automation loop.

  • Escalate on “speak to a human” intent
  • Time-based escalation triggers
  • Unresolved-ticket escalation
  • Supervisor notification on escalation
I’d like to talk to a person
Of course, connecting you to a specialist now.
Escalated Assigned to Arjun · Support
SEE IT IN ACTION

Build a flow in minutes, no code

Drag triggers and actions onto a canvas, set your rules, and your automation goes live across WhatsApp.

WA Desk no-code automation builder showing a WhatsApp chatbot flow with triggers, actions and quick-reply buttons
See it live in a demo
HOW IT WORKS

Three steps to your first automation

1. Pick a trigger

A keyword, a new conversation, after-hours, or an unresolved ticket.

2. Choose the action

Reply, show a menu, route to a team, or escalate to a human.

3. Go live, 24/7

Switch it on and it runs around the clock, no agent required.

WHO IT'S FOR

Automations that fit your industry

Whatever you sell, the routine questions can answer themselves.

E-Commerce & D2C

Auto-answer order, return and shipping questions instantly.

Travel & Hospitality

Booking FAQs and after-hours replies, handled automatically.

Restaurants & Food

Take reservations and answer menu and timing FAQs 24/7.

Healthcare & Clinics

Appointment info and reminders without staff lifting a finger.

SaaS & Tech

Onboarding nudges and tier-1 support, fully automated.

Logistics & Delivery

Live tracking and delivery-update replies on autopilot.
500+
Businesses
50,000+
Tickets resolved
98%
WhatsApp open rate
4.8
Across our suite
FAQ

Automation questions

What teams ask before automating their WhatsApp support.

Ask us in a demo

Greetings, FAQ answers, quick-reply menus, after-hours messages, ticket routing and escalation to a human, all built from simple if-this-then-that rules.

No. Automations are built in a no-code visual editor, you pick a trigger and an action, and switch it on. Most teams set up their first rule in minutes.

Always. Escalation rules hand the conversation to a live agent whenever the bot can’t resolve it, the customer asks for a person, or a ticket is unresolved too long.

Yes. Set your business hours and an after-hours auto-reply so every message is acknowledged instantly, even at night, weekends and holidays.

Yes. Keyword triggers and quick-reply menus let customers self-serve common questions like pricing, order status and hours, without an agent.

Yes. Automations run on the official WhatsApp Business Platform, so your number stays compliant while your bot replies automatically.

Explore more: Team inbox · Smart ticketing · Pricing

Put your WhatsApp support on autopilot

See WA Desk automations live, and we’ll help you build your first flow.

Schedule a Demo See Pricing
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