Automate the Repetitive. Focus on What Matters.
WADesk’s automation engine handles greetings, FAQs, after-hours replies, and ticket routing — 24/7, without a single agent online. Build automation rules in minutes with no coding.
Let Automation Handle the Routine
Free your team to focus on complex issues that actually need a human touch.
No-Code Rule Builder
Create automation rules with a simple visual editor. No developers needed — if keyword contains X, then do Y.
24/7 Availability
Your chatbot responds instantly, even at midnight. Set after-hours messages so customers always get acknowledged.
10x Faster First Response
Automated first responses mean customers get acknowledged in seconds, not minutes — dramatically improving CSAT.
Keyword-Based Chatbot Flows
Trigger automated responses when customers use specific keywords. Handle FAQs like pricing, shipping status, and office hours automatically — so your agents only step in when a human is truly needed.
- Exact match and contains keyword triggers
- Multi-step conversational flows
- Quick reply button menus
- FAQ auto-resolution without agent
Keyword-driven chatbot
Answers FAQs instantly, 24 hours a day
After-Hours and Greeting Messages
Automatically greet every new conversation the moment it arrives. Set your business hours and let customers know exactly when your team is available — professionally, every time.
- Customizable welcome message
- Business hours configuration
- After-hours auto-reply
- Holiday and custom schedule support
Always-on messaging
Customers are never left with silence
Auto-Assignment Rules
Route conversations to specific agents or teams based on keywords, phone numbers, or customer segments. Balance workload automatically so no single agent gets overwhelmed.
- Keyword-based team routing
- Customer segment routing
- Automatic workload balancing
- Phone number whitelist routing
Intelligent routing
Every message reaches the right team
Escalation Rules
Automatically escalate to a human agent when the chatbot can’t resolve, when a customer asks to speak to someone, or when a ticket has been unresolved for too long. No customer gets stuck in an automation loop.
- Escalate on “speak to a human” intent
- Time-based escalation triggers
- Unresolved ticket escalation
- Supervisor notification on escalation
Seamless human handoff
Bot to agent, without missing a beat
Ready to automate your WhatsApp support?
Set up your first automation rule in under 5 minutes. No developers, no code.