Turn WhatsApp into your customer support helpdesk
- One shared inbox for your whole team, on your WhatsApp number
- Smart ticketing, automations & SLAs built right in
- Real-time analytics on response times, CSAT & agents
Trusted across our suite of business software
WA Desk is the newest product from the team behind HRStop, the platform already powering businesses worldwide.
Customer Support Over WhatsApp,
The Smart Way
Customer Sends a WhatsApp
Your customers message your WhatsApp Business number just like they'd send an email to support. No app downloads, no friction.
Team Manages in WA Desk
All messages land in a shared team inbox. Assign tickets, add notes, use canned replies, and collaborate, all in one dashboard.
Customer Gets Resolved
Respond directly from WA Desk. Customers receive replies on WhatsApp. Track SLAs, measure CSAT, and close tickets faster.
Everything Your Support Team Needs
Built specifically for WhatsApp-first customer support
Shared Team Inbox
All WhatsApp conversations in one place. No more juggling personal phones or shared accounts.
Smart Automations
Auto-assign tickets, send after-hours replies, and trigger chatbot flows based on keywords.
Analytics & Reports
Track first response time, resolution rate, agent performance, and customer satisfaction scores.
Canned Responses
Build a library of quick replies for FAQs. Respond consistently and 5x faster.
SLA Management
Set response time targets. Get alerted before a breach. Never miss an SLA again.
Official WhatsApp API
Built on the official WhatsApp Business Platform, secure, compliant and reliable.
Organize. Automate. Analyze. Connect.
Everything your team needs to run customer support on WhatsApp, one shared inbox, automation that never sleeps, and the analytics to keep getting better.
One Inbox. Your Entire Team.
Shared, not a shared phone: Every agent gets their own login to the same inbox, stop passing one WhatsApp number around.
Smart assignment: Route conversations to the right agent or team, with collision detection so two people never reply at once.
Built-in context: Add internal notes for your team and tag conversations for easy filtering and reporting.
Explore Team InboxLet WA Desk Work While You Sleep
Always-on replies: Auto-send greetings and out-of-office messages so customers are never left waiting, even at 2 a.m.
Chatbot flows: Answer FAQs instantly with keyword-based flows, and auto-assign tickets by keyword, channel or load.
Seamless handover: Escalate to a human agent the moment the chatbot can't resolve.
Explore AutomationsKnow Exactly How Your Support Is Performing
Speed metrics: Track first-response and resolution times in real time, with exportable reports.
Team & CSAT insight: Agent performance leaderboards and customer satisfaction (CSAT) surveys in one view.
Trends that matter: Spot ticket-volume trends and channel breakdowns to plan staffing.
Explore Analytics
One Inbox. Every Channel.
All your channels, unified: WhatsApp, Email, Telegram, SMS, Messenger and Instagram, all in one shared inbox.
No more app-switching: Your team replies to every customer from a single screen, with full context.
Connect your stack: Loop in Slack and Microsoft Teams for internal alerts and team collaboration.
Explore IntegrationsReady to Transform Your WhatsApp Support?
Be among the first to run customer support on WA Desk. Lock in founding-user pricing, built and backed by the team at HRStop.