WADesk vs Interakt: Built for Support, Not Just Commerce
Interakt is great for WhatsApp commerce and sales automation. But if your goal is customer support — team inbox, tickets, SLAs, and agent analytics — WADesk is the purpose-built choice.
WADesk
Customer support-first platform. Every feature is designed around helping agents resolve customer issues faster.
- Full SLA & escalation management
- Collision detection & agent notes
- CSAT & performance analytics
- Starts at ₹1,499/month
Interakt
Commerce and sales automation platform on WhatsApp. Best for product catalogs, order notifications, and sales funnels.
- Commerce-first, support is secondary
- No SLA management
- Basic agent analytics
- Higher cost per agent seat
Feature Comparison
| Feature | WADesk | Interakt |
|---|---|---|
| Shared Team Inbox | ||
| Smart Ticket Assignment | ||
| SLA Management | ||
| Agent Collision Detection | ||
| Internal Notes | ||
| CSAT Surveys | ||
| Agent Performance Reports | ||
| Canned Responses | ||
| Chatbot & Automations | ||
| Broadcast Campaigns | ||
| WhatsApp Commerce / Catalog | ||
| Multi-Number Support | ||
| Mobile App | ||
| INR Billing & GST Invoice |
Support-First Design
WADesk's entire UI is designed around resolving customer issues. Interakt's UI is centered around sales pipelines and product catalogs.
Real Support Analytics
Track first response time, resolution time, CSAT scores, and agent performance. Go beyond basic message counts.
True Team Collaboration
Collision detection, internal notes, and skill-based routing mean your team works together without confusion or duplicate replies.
Need Support, Not Just Commerce?
WADesk is the helpdesk your team actually needs. Start free, no credit card required.