Turn WhatsApp into your product’s support desk
Onboard new users, answer how-to and account questions, push status and release updates, and keep customers, all on the channel they reply to fastest.
Your users want answers in the app they live in
Email tickets sit unread and live chat misses them after hours. WhatsApp is where they reply.
The usual way
- Tickets scattered across email and live chat.
- Users churn waiting on a reply.
- Support on personal tools, no record.
- No easy way to reach users proactively.
With WA Desk
- Every query in one shared inbox.
- Auto-replies for setup and FAQs.
- SLAs and clear ownership on each ticket.
- Proactive status and release broadcasts.
Support the whole customer lifecycle
From first login to renewal, on one channel.
Onboarding & setup
Guide new users through their first setup, step by step.
How-to & troubleshooting
Auto-answer common questions, hand off the tricky ones.
Account & billing
Resolve plan, invoice and access queries in one thread.
Status & outage updates
Tell affected users what’s happening before they ask.
Release announcements
Broadcast new features to the users who’ll use them.
Feedback & NPS
Ask for ratings and feedback right after a resolution.
Run the customer lifecycle on WhatsApp
From onboarding to expansion, in one conversation.
Get new users to their first win
Welcome new signups, guide them through setup, and answer the early questions automatically so they reach value before they drop off.
- Welcome flows and setup guidance.
- Instant answers to first-run questions.
Resolve fast, escalate cleanly
Auto-answer how-to and account questions, and hand the complex ones to an agent in a shared inbox, with SLAs and ownership on every ticket.
- Deflect FAQs, route the rest to a person.
- SLAs and clear ownership on each query.
Keep users in the loop
Send proactive status and outage updates, and broadcast new releases to the users who’ll care, on the channel they actually read.
- Proactive status and outage alerts.
- Release notes to segmented users.
Turn happy users into growth
Collect feedback and NPS right after a resolution, and nudge upgrades and renewals to the accounts that are ready, all in chat.
- Feedback and NPS at the right moment.
- Upgrade and renewal nudges in-thread.
The WA Desk features behind it
A support stack built for product teams.
SaaS & tech questions
What product teams ask before moving support to WhatsApp.
Explore more: Smart ticketing · Automations · Pricing · Ask us in a demo
Support your users where they reply fastest
See WA Desk for SaaS and tech teams live, and we’ll help you get set up on your number.