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LOGISTICS & DELIVERY

Keep every delivery on track over WhatsApp

Send proactive tracking updates, handle reschedules and address fixes in chat, and cut the flood of “where is my order” calls, all on the app your customers already use.

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Rated 4.8 across our suite of business software
Delivery customer getting live tracking updates on WhatsApp with WA Desk
Out for delivery
98% read
98%
messages opened on WhatsApp
< 3 min
average first response
24/7
auto-answers, no staff needed
1 inbox
for tracking and support

“Where is my order?” shouldn’t need a call

When customers can see and steer their delivery in chat, support volumes drop and deliveries succeed.

The usual way

  • “Where is my order” calls flood support.
  • SMS status updates go unread.
  • Failed deliveries, no easy reschedule.
  • Wrong address and COD confusion.

With WA Desk

  • Proactive tracking updates in chat.
  • Reschedule and address fixes in-thread.
  • Auto-answer “where’s my order”.
  • One inbox for support.
WHAT YOU CAN DO

Every delivery moment, in one chat

From dispatch to doorstep, kept on track.

Live tracking updates

Send confirmed, dispatched and out-for-delivery alerts.

Delivery reschedules

Let customers pick a new slot without calling in.

Address & COD fixes

Confirm address and payment details before the run.

Failed-delivery recovery

Reattempt or reschedule a missed delivery in a tap.

Proof of delivery

Share confirmation and a photo right after drop-off.

Support at scale

Handle exceptions and queries in one shared inbox.

THE DELIVERY JOURNEY

From dispatch to doorstep on WhatsApp

Keep customers informed and in control the whole way.

01 Dispatch

Confirm the order and share tracking

The moment an order ships, send a confirmation and a tracking link in chat, so the customer knows it’s on the way without checking anywhere else.

  • Order-confirmed and shipped alerts.
  • Tracking link right in the thread.
Order confirmation and tracking link sent on WhatsApp
Out-for-delivery update sent to a customer on WhatsApp
02 Update

Tell them before they ask

Send proactive “out for delivery” and ETA updates so customers stop calling to check, and your support lines stay clear for real issues.

  • Proactive out-for-delivery and ETA alerts.
  • Fewer “where is my order” calls.
03 Resolve

Fix issues without a phone call

Let customers reschedule, correct an address or sort COD right in the chat, so more deliveries succeed on the first attempt.

  • Reschedule and address fixes in-thread.
  • Fewer failed and returned deliveries.
Customer rescheduling a delivery in WhatsApp chat
Proof of delivery and feedback request on WhatsApp
04 Confirm

Close the loop on delivery

Send proof of delivery with a photo and a quick feedback prompt, so customers feel looked after and you have a clean record.

  • Proof of delivery with a photo.
  • A quick rating while it’s fresh.
POWERED BY

The WA Desk features behind it

Everything last-mile teams need, working together.

Automations

Auto-answer “where’s my order” and status questions.

Broadcasts

Send dispatch and delivery updates at scale.

Team Inbox

Every exception and query in one shared queue.

Canned Responses

Reschedule and address steps in one tap.

Multiple Numbers

A number per hub or region, managed centrally.

Mobile App

Update and reply from the field, on the go.
98%
WhatsApp open rate
< 3 min
Avg first response
24/7
Auto-answers
4.8
Across our suite
FAQ

Logistics questions

What delivery teams ask before moving to WhatsApp.

Yes. Send confirmed, dispatched, out-for-delivery and delivered updates in chat using approved templates, with read tracking on every message.

Yes. Customers can pick a new slot, correct an address or sort COD right in the conversation, so more deliveries succeed first time.

Yes. Proactive updates plus automations that answer status questions cut routine calls so your team handles only real exceptions.

Yes. Share a delivery confirmation with a photo and a quick feedback prompt right after drop-off, all kept in one record.

Yes. The mobile app lets field teams update and reply on the go, synced with the web inbox.

Yes. WA Desk runs on the official WhatsApp Business Platform, so your number stays compliant while your whole team replies from one place.

Explore more: Automations · Broadcasts · Pricing  ·  Ask us in a demo

Fewer calls, more deliveries that land

See WA Desk for logistics and delivery live, and we’ll help you get set up on your number.

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