One WhatsApp Inbox. Your Entire Support Team.
Stop passing a single phone around or sharing login credentials. WADesk Team Inbox gives every agent their own login with access to all customer conversations in one place.
Why Teams Love the Shared Inbox
Everything your support team needs to work together, without the chaos.
Multiple Agents, One Inbox
Every team member gets their own login. All conversations appear in the shared inbox, visible to the whole team.
Collision Detection
See who’s already viewing or typing in a conversation. Prevents embarrassing duplicate replies to the same customer.
Smart Organization
Tag, filter, and search conversations. Find any ticket in seconds, even across thousands of conversations.
Assign to the Right Agent Every Time
Auto-assignment by keyword, load balancing, or manual assignment means the right conversation always lands with the right person. Reassign anytime with a full history of who handled what.
- Auto-assign based on keywords
- Round-robin load balancing
- Manual reassignment
- Assignment history on every ticket
Intelligent ticket routing
Every conversation finds its owner automatically
Internal Notes and Team Collaboration
Add private notes visible only to your team. Loop in teammates without the customer ever seeing the conversation. Perfect for escalations and complex queries.
- @mention teammates in notes
- Attach files to internal notes
- Full note history on every ticket
- Supervisor visibility across all notes
Private team notes
Collaborate without the customer seeing a thing
Status Tracking and SLA Visibility
Every ticket has a clear status so nothing gets forgotten. See SLA countdown timers at a glance so your team always knows which tickets need immediate attention.
- Open / Pending / Resolved / Closed statuses
- SLA countdown timers per ticket
- Overdue alerts and notifications
- Bulk status updates
Real-time SLA timers
Never miss a response deadline again
Ready to give your whole team access to WhatsApp support?
Set up your shared Team Inbox in minutes. No hardware changes. No sharing passwords.