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WA DeskWA Desk
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TEAM INBOX

One shared WhatsApp inbox for your whole support team

Stop passing a single phone around or sharing one login. Give every agent their own seat, see every conversation in one place, and never drop a customer message again.

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Rated 4.8 across our suite of business software
Support agent handling WhatsApp conversations in the WA Desk shared team inbox, with a chat assigned to an agent and marked resolved

From shared-phone chaos to one calm inbox

Watch what changes the moment your team moves off a single phone and into WA Desk.

Without WA Desk

  • New messages are seen by just one person.
  • Two agents reply to the same customer.
  • No record of who handled what.
  • Customers wait, then leave.

With WA Desk

  • Every agent works from one shared inbox.
  • Collision detection stops double replies.
  • Clear ownership and full history.
  • Customers get fast replies, nothing slips.
WHY TEAMS LOVE IT

Everything your team needs to reply together

Multiple agents, one inbox

Every teammate logs in to the same shared inbox and sees the full queue.

Collision detection

See who’s viewing or typing, so two agents never reply to the same chat.

Smart assignment

Auto-route by keyword or round-robin so the right agent always gets it.

Tags, filters & search

Label and find any conversation in seconds, even across thousands.

ASSIGNMENT

Route every conversation to the right agent

Auto-assignment by keyword, round-robin load balancing, or a quick manual handoff means the right chat always lands with the right person, with a full history of who handled what.

  • Auto-assign based on keywords
  • Round-robin load balancing
  • One-click manual reassignment
  • Assignment history on every ticket
Shared Inbox 12 open
RA
Priya Sharma
Where is my order #4821?
Ria
AK
Amit Kumar
Need help with a refund
Arjun
SM
Sara Menon
Is this available in blue?
Auto-routing…
COLLABORATION

Loop in your team with private internal notes

Add notes only your team can see, @mention a teammate, and resolve complex queries together, all without the customer ever seeing the conversation.

  • @mention teammates in notes
  • Attach files to internal notes
  • Full note history on every ticket
  • Supervisor visibility across all notes
Hi! Can I get a refund on order #4821?
Of course, let me check that for you 🙂
Internal note · only your team sees this
@Arjun can you confirm the refund window on this order?
STATUS & SLA

See status and SLA at a glance

Every conversation has a clear status so nothing gets forgotten, and live SLA timers show exactly which tickets need attention right now.

  • Open / Pending / Resolved / Closed statuses
  • Live SLA countdown per ticket
  • Overdue alerts and notifications
  • Bulk status updates
#4821 · Refund request Pending04:12
#4822 · Product question Open21:40
#4823 · Delivery update ResolvedMet
SEE IT IN ACTION

Your whole support desk, in one screen

Conversations, assignments, notes, statuses and SLAs, everything your team needs, without leaving WhatsApp.

Full WA Desk team inbox screen showing the conversation list, chat window, customer details and SLA timers
See it live in a demo
HOW IT WORKS

Up and running in three steps

1. Connect your number

Link your WhatsApp Business number, no new SIMs, no new phones.

2. Invite your team

Add agents with their own logins and roles in a couple of clicks.

3. Reply together

Conversations route to the right agent and your team starts replying as one.

WHO IT'S FOR

Built for every team that talks to customers on WhatsApp

From a two-person shop to a 50-seat support floor, a shared inbox fits the way you work.

E-Commerce & D2C

Order updates, returns and pre-sales questions, handled at scale.

Travel & Hospitality

Bookings, itineraries and urgent traveller queries in one thread.

Education & Coaching

Admissions, student support and parent queries, never missed.

Healthcare & Clinics

Appointments, reminders and follow-ups with full team visibility.

Finance & NBFC

KYC, support and account queries with auditable ownership.

Real Estate

Site-visit bookings, lead follow-ups and buyer queries in one place.
500+
Businesses
50,000+
Tickets resolved
98%
WhatsApp open rate
4.8
Across our suite
FAQ

Shared inbox questions

Everything teams ask before moving WhatsApp support into WA Desk.

Ask us in a demo

It’s a single inbox connected to your WhatsApp Business number that your whole team can access at once. Every agent has their own login, and all customer conversations appear in one place, assigned, tracked and visible to the team.

As many as your plan allows, multiple agents work the same WhatsApp number simultaneously, each from their own login, with no phone-sharing.

Yes. WA Desk runs on the official WhatsApp Business Platform, so your number stays compliant and your team gets multi-agent access the right way.

No. Collision detection shows when a teammate is already viewing or typing in a conversation, so you avoid duplicate or conflicting replies.

No. Your team works from the WA Desk web app and mobile app, there’s no hardware to buy and nothing to install on individual phones.

In most cases, yes. We help you connect your existing business number during onboarding so you keep the number your customers already know.

Explore more: Smart ticketing · Automations · Pricing

Give your whole team one WhatsApp inbox

See the shared Team Inbox live, and we’ll help you get set up on your own number.

Schedule a Demo See Pricing
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