Privacy Policy

We care about the privacy of our users. This policy explains what we collect, how we use it, and the choices you have. We will never sell your data, and we only share it in the limited circumstances described below.

1.Information we collect

We collect information you provide directly, such as your name, work email, and WhatsApp Business number, and information generated as you use the Service, such as conversation metadata and usage analytics.

• Account details you provide at sign-up
• Customer conversations processed through your connected channels
• Usage and device information used to keep the Service secure

2.How we use it

We use your information to provide and improve the Service, deliver support, ensure security, and comply with legal obligations. We do not use the content of your customer conversations for advertising.

3.Sharing & disclosure

Aside from the exceptions identified here, we won’t share your content with others unless:

• you have given us permission to do so;
• we are required to by law or by valid legal process;
• we need to do so in order to provide you the Service; or
• another exception described in the Terms or this Policy applies.

4.Data security

We use industry-standard safeguards including encryption in transit and at rest, role-based access controls, and regular audits, operated under ISO 27001-certified processes. See our Security Statement for details.

5.Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data. Contact us to exercise any of these rights.

6.Cookies

We use cookies to keep you signed in and to understand how the site is used. You can control cookies through your browser settings.

7.Contact us

By using the Service, you agree to the collection of information as described, and to have your data processed by us and by third parties acting on our behalf. Questions about this policy? Reach our team any time.