One shared inbox for your entire support team
Auto-assign, track, and resolve customer tickets
Chatbot rules, auto-replies, and after-hours setup
Response times, CSAT, and agent performance reports
Set response time targets and get alerts on breaches
Quick reply templates for faster, consistent support
Connect your CRM, tools and workflows to WA Desk
Connect multiple WhatsApp numbers to one dashboard
Support your customers from anywhere, anytime
Send campaigns and proactive messages to contacts
Setting up and running customer support on WhatsApp: the official API, shared inboxes, and best practices.
What the WhatsApp Business API is, how it differs from the regular WhatsApp app, and how support teams actually use it, in plain English.
The reasons companies are shifting support from email and calls to WhatsApp, and what it means for response times and customer loyalty.
How WhatsApp and email compare for customer support, on speed, open rates, context and team workflow, and when to use each.
Why a shared WhatsApp inbox beats a single phone for support teams: assignment, accountability, faster replies and no missed messages.
