Eliminate "Where Is My Order?" — Automate Order Updates on WhatsApp
WISMO (Where Is My Order) queries are the #1 support ticket for e-commerce. WADesk lets you send proactive WhatsApp updates at every order stage — automatically.
The WhatsApp Order Journey
Send the right message at the right moment. Every step of the order lifecycle, automated.
Order Confirmed
"Hey Priya! Your order #ORD-4521 for Nike Air Max has been confirmed. Expected delivery: 3–5 days. Track here: [link]"
Processing
"Your order #ORD-4521 is being packed and will be dispatched today. We'll share the tracking link shortly!"
Shipped
"Great news! Order #ORD-4521 has been shipped via Delhivery. Tracking: DEL987654. Estimated delivery: Tomorrow by 6 PM."
Out for Delivery
"Your order is OUT FOR DELIVERY! Our delivery partner will reach you between 2–5 PM today. Reply DELAY if you need to reschedule."
Delivered
"Order #ORD-4521 delivered! Hope you love it. Rate your experience: ⭐⭐⭐⭐⭐"
Why WhatsApp Beats Email & SMS for Updates
WhatsApp Open Rate
vs 20% for email and 35% for SMS. Customers actually see your updates.
Fewer WISMO Calls
Proactive updates dramatically reduce inbound "where is my order" support tickets.
Interactive Updates
Customers can reply to reschedule, confirm, or ask questions — creating a real conversation.
Automate Your Order Updates Today
Connect your order system to WADesk via API and start sending automated WhatsApp updates in hours.