Turn WhatsApp Into a World-Class Customer Support Channel
Your customers are already on WhatsApp. WADesk gives your team a professional helpdesk to manage every conversation — with tickets, SLAs, and analytics.
The Problem With WhatsApp Support Today
Most businesses receive WhatsApp support queries on a personal phone. No tracking. No assignment. No SLAs. Queries get lost and customers get frustrated.
Single Phone, Multiple Agents
Multiple people need to access the same WhatsApp account. This leads to confusion, missed messages, and double replies.
No Visibility or Tracking
How many open queries are there? Which agent owns what? How long have customers been waiting? Nobody knows.
No SLA or Accountability
No way to ensure response times, no escalation when things go wrong, and no metrics to improve from.
How WADesk Solves This
One Inbox, Whole Team
All WhatsApp messages flow into a single shared inbox that every agent can access from their own login — no shared phone, no chaos.
- Assign conversations to specific agents or teams
- Collision detection prevents double replies
- Filter by open, pending, resolved status
Never Miss a Response Deadline
Set SLA policies for different ticket types. Get alerts before SLAs breach. Know your response and resolution times at all times.
- Define response time targets by priority
- Escalate automatically on SLA breach
- SLA compliance reports for managers
Know Your Support Metrics
Real dashboards with CSAT scores, first response times, resolution rates, and agent performance. Stop guessing, start improving.
- CSAT surveys sent automatically after resolution
- Agent-level performance reports
- Peak hour and volume trend analysis
Avg first response
Faster than email
Message open rate
More conversations per agent
Start Delivering Great Support on WhatsApp
14-day free trial. No credit card. Go live in under 30 minutes.