Turn WhatsApp Into Your
Customer Support Hub
WADesk transforms your WhatsApp Business number into a full-featured helpdesk.
Multiple agents, one inbox, zero chaos.
Trusted by support teams across India and beyond
Customer Support Over WhatsApp,
The Smart Way
Customer Sends a WhatsApp
Your customers message your WhatsApp Business number just like they'd send an email to support. No app downloads, no friction.
Team Manages in WADesk
All messages land in a shared team inbox. Assign tickets, add notes, use canned replies, and collaborate — all in one dashboard.
Customer Gets Resolved
Respond directly from WADesk. Customers receive replies on WhatsApp. Track SLAs, measure CSAT, and close tickets faster.
Everything Your Support Team Needs
Built specifically for WhatsApp-first customer support
Shared Team Inbox
All WhatsApp conversations in one place. No more juggling personal phones or shared accounts.
Smart Automations
Auto-assign tickets, send after-hours replies, and trigger chatbot flows based on keywords.
Analytics & Reports
Track first response time, resolution rate, agent performance, and customer satisfaction scores.
Canned Responses
Build a library of quick replies for FAQs. Respond consistently and 5x faster.
SLA Management
Set response time targets. Get alerted before a breach. Never miss an SLA again.
Multi-Channel
WhatsApp Business, Email, Telegram, and SMS — all in a single unified inbox.
One Inbox. Your Entire Team.
Stop sharing a single WhatsApp phone between agents. WADesk gives every team member access to the same inbox — with individual logins, assignment workflows, and collision detection so two agents never reply to the same customer.
- Assign conversations to specific agents or teams
- See who's viewing or replying in real time
- Add internal notes visible only to your team
- Tag conversations for easy filtering and reporting
Team Inbox
All conversations. Every agent. One place.
Let WADesk Work While You Sleep
Set up intelligent chatbot rules that respond to customers 24/7 — even when your team is offline. From greeting messages to FAQ answers to escalation triggers, automate the repetitive so your agents can focus on what matters.
- Auto-reply with greetings and out-of-office messages
- Keyword-based chatbot flows for instant FAQ answers
- Auto-assign tickets by keyword, channel, or load
- Escalate to human agents when chatbot can't resolve
Smart Automations
24/7 automated support. Zero extra headcount.
Know Exactly How Your Support Is Performing
Stop guessing. WADesk gives you real-time dashboards and exportable reports on everything that matters — from first response time to agent-level CSAT scores.
- First response time and resolution time tracking
- Agent performance leaderboards
- Customer satisfaction (CSAT) surveys
- Ticket volume trends and channel breakdown
Analytics & Reports
Real-time insights. Data-driven decisions.
Ready to Transform Your WhatsApp Support?
Join hundreds of businesses using WADesk to deliver faster, smarter customer support over WhatsApp.